PRIVACY POLICY​

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1. Your Privacy Matters

At The Pelvic Health Physio, we are committed to protecting your privacy and handling your personal information with care, respect, and confidentiality.

We comply with the requirements of the Privacy Act 1988 and the Australian Privacy Principles.

We understand that pelvic health is personal, and we are dedicated to creating a space where you feel safe sharing your health information.

2. What Information We Collect

To provide you with high-quality care, we may collect the following information:

• Personal details (name, date of birth, address, contact information)

• Medical and health history (including sensitive health information)

• Appointment, attendance, and billing information

• Referral information from other healthcare providers

• Communication records (email, phone, clinical notes)

• Website usage data (via cookies and analytics tools)

3. How We Collect Information

We collect your information in a variety of ways, including:

• When you book or attend appointments

• Through intake forms and clinical assessments

• Via phone, email, or in-person communication

• Through our website and online booking systems

• From referring practitioners or third parties (with your consent where required)

4. Why We Collect Your Information

We collect and use your information to:

• Provide safe, effective, and personalised physiotherapy care

• Communicate with you about appointments, services, and follow-up care

• Maintain accurate clinical records

• Process payments and manage administrative functions

• Meet our legal, regulatory, and professional obligations

5. Disclosure of Information

We respect your privacy and only share your information when necessary to support your care or meet legal requirements.

Your information may be disclosed to:

• Your referring doctor or other healthcare providers involved in your care (with your consent)

• Third-party organisations such as insurers, NDIS, or WorkCover (where applicable)

• Secure software providers and practice management systems used by our clinic

• Regulatory bodies if required by law

We will never sell or trade your personal information.

6. Storage, Security & Retention

We take reasonable steps to ensure your information is stored securely and protected from misuse, loss, or unauthorised access.

This includes:

• Secure, password-protected practice management systems

• Controlled access to clinical records

• Staff training in confidentiality and data protection

• Use of trusted third-party systems for secure data handling

Health records are retained in accordance with Australian legal requirements, after which they are securely destroyed or de-identified.

7. Access & Correction

You have the right to access and request correction of your personal information.

• Requests can be made in writing via email

• We will respond within a reasonable timeframe

• A small administrative fee may apply where appropriate

8. Website & Cookies

Our website may use cookies and analytics tools to help improve your experience and better understand how our website is used.

• Cookies do not typically identify you personally

• You can disable cookies through your browser settings

9. Marketing Communications

From time to time, we may send updates, educational content, or promotions relevant to your care or our services.

• You will only receive marketing communications if you have opted in

• You can unsubscribe at any time using the link provided or by contacting our clinic

10. Data Breaches

In the unlikely event of a data breach involving your personal information, we will:

• Take immediate steps to contain and assess the breach

• Notify affected individuals where required

• Comply with our obligations under Australian privacy laws

11. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please contact us:

The Pelvic Health Physio - management@thepelvichealthphysio.com.au

Your trust is important to us. We are committed to protecting your privacy while supporting your health journey with care, respect, and integrity.

 

Thank you for being part of our community and trusting us with your care. We are here to support you every step of the way.